FAQs
Answers to common questions about care, Medicare plans, appointments, and how Town Square Health works.
Appointments are required and we do have urgent visits available for established patients. Call us at 585-440-6045 to schedule your appointment.
No referral is needed for primary care visits. If you’re already working with a specialist, we can help coordinate that care.
We currently accept Aetna, Excellus BCBS, and Wellcare/Fidelis Care Medicare Advantage plans. We will be adding more insurance plans soon. Call our team if you’d like to confirm coverage for a specific plan.
Yes. Caregivers are welcome to be part of the care conversation so everyone has a clearer understanding of the plan.
Yes — on-site parking is available right next to the entrance at no cost.
Call us at 585-440-6045 and our team and we’ll help you find an appointment time that works for you.
Yes, our Primary Care Physicians are bilingual in English/Spanish.
Yes, we offer translation and interpreter services. Please make this request when you call to schedule your appointment. Our Primary Care Physicians are also bilingual in English/Spanish.
Yes, we partner with Uber Health to offer complimentary rides to and from appointments. If you need a ride, please ask for one when you call to schedule your appointment.
We are not affiliated with any one specific hospital. This means that as a patient at Town Square Health, you can continue to go to the hospital of your choice